Gmail Customer Support & Reporting

My team receives a steady flow of product-related questions in a shared Gmail inbox and I need those messages handled quickly, politely, and with total accuracy. Every reply must reflect our brand voice, resolve the customer’s query whenever possible, and neatly document the exchange for future reference.

You will spend most of your time inside Gmail composing and threading responses. After each interaction, log the key details in Excel or Google Sheets so our internal records stay complete and confidential. At the end of every shift, compile a brief written report (Doc or PDF) that outlines the number of inquiries addressed, recurring themes, and any items that still require follow-up.

Core tasks
• Respond to all product inquiries in Gmail within the agreed turnaround time.
• Update customer data immediately after each message, observing strict privacy.
• Escalate issues you can’t solve, noting the steps already taken.
• Deliver a clear, well-structured daily report in written form.

Proven customer-service experience, strong Indonesian and English writing skills, and reliable time management are essential. If you can typically clear an inbox of about 50 messages per day, I’d love to hear how you would approach the first week of support.