Gmail Customer Support Email Assistant
Budget: $5,000 – $10,000 USD
I need an organized, detail-minded assistant to stay on top of my customer service inbox. Everything runs through Gmail (Google Workspace), so you’ll be working inside that environment—labels, filters, canned responses, and all.
Day-to-day you’ll be crafting clear, empathetic replies to incoming questions and promptly defusing the occasional complaint before it escalates. I’ll provide brand voice guidelines, FAQs, and escalation rules; you turn them into timely, professional answers that keep satisfaction high and response times low.
Because most of our customers are in the United States, being available during standard U.S. business hours and writing in natural American English is essential. Familiarity with Gmail shortcuts, Google Sheets for tracking issues, and a knack for customer-first language will make you a perfect fit.
Deliverables
• Same-day responses to all new inquiries (Mon-Fri)
• Complaint tickets documented and flagged for follow-up or escalation
• Weekly summary sheet outlining resolved issues, open items, and recurring themes
If you’ve handled a similar support queue and can jump straight into Gmail without a learning curve, I’d love to hear how you can keep my inbox running smoothly.
Day-to-day you’ll be crafting clear, empathetic replies to incoming questions and promptly defusing the occasional complaint before it escalates. I’ll provide brand voice guidelines, FAQs, and escalation rules; you turn them into timely, professional answers that keep satisfaction high and response times low.
Because most of our customers are in the United States, being available during standard U.S. business hours and writing in natural American English is essential. Familiarity with Gmail shortcuts, Google Sheets for tracking issues, and a knack for customer-first language will make you a perfect fit.
Deliverables
• Same-day responses to all new inquiries (Mon-Fri)
• Complaint tickets documented and flagged for follow-up or escalation
• Weekly summary sheet outlining resolved issues, open items, and recurring themes
If you’ve handled a similar support queue and can jump straight into Gmail without a learning curve, I’d love to hear how you can keep my inbox running smoothly.