Gmail Customer Support Assistance

I need help managing and responding to my customer service emails through Gmail. The work is straightforward but requires quick reaction times, clear written English, and a friendly tone in every reply.

Here’s what I’m looking for:
• Monitor the Gmail inbox during agreed-upon hours and flag any urgent messages.
• Draft concise, polite responses that align with my brand voice; I’ll provide a few starter templates you can adapt.
• Organize threads with labels and filters so future follow-ups are easy to track.
• Keep a short daily summary of resolved, pending, and escalated issues.

Familiarity with Gmail features—labels, filters, canned responses, and basic Google Workspace tools—will help you hit the ground running. The initial scope is light volume; if we work well together, I’m open to expanding your hours and responsibilities.