German C1/C2 Call Agents

My customer-service desk needs extra hands — or rather, extra voices — for incoming Kundensupport calls, and every conversation must be handled in flawless German (C1/C2). Because all data stays on EU servers, the work has to be carried out from within an EU member state.

Scope of the role
• Take inbound support calls only; no sales pitches, no complex tech troubleshooting.
• Log each interaction in the cloud CRM, note disposition codes, and leave clear German-language summaries.
• Typical traffic: 15–25 short calls per hour during peak; quieter overnight blocks also available.
• Work through the soft-phone licence I supply; you provide a solid internet connection, a USB headset, and a quiet workspace.

What to include in your proposal
• A short overview of similar German-language support projects you have handled.
• The tools or ticketing systems you already know (Zendesk, Freshdesk, Salesforce Service Cloud, etc.).
• Your preferred weekly hours or shift windows.
• Proof you are physically located in the EU (needed for GDPR).

Timing & next steps
There’s no fixed end date, so onboarding will be staggered as the right freelancers appear. Short-listed applicants will complete a quick language-fluency call, and if KPIs are met (CSAT ≥ 90 %, AHT ≤ 6 min, FCR ≥ 80 %), the cooperation can turn into an ongoing retainer.