General Chat Response Support -- 2

Our software platform generates a steady stream of live-chat messages from curious visitors who mainly need straightforward, non-technical answers. I want those questions handled quickly and courteously so every potential user feels heard.

Here’s the help I need:
• Monitor our chat inbox during agreed hours.
• Reply in clear, friendly Indonesian (and simple English when needed) using the knowledge base I’ll provide.
• Escalate anything beyond general enquiries—bug reports or deep technical issues—back to me or the dev team.

You will work entirely inside our web-based chat desk; no installation or special tools required beyond a stable internet connection and a headset for the occasional voice note. Consistent tone, proper spelling, and a response time under three minutes are the acceptance criteria for each shift.

If you’re comfortable fielding everyday questions about a SaaS product, let’s get started.