Full-Time Remote Sales Assistant
Budget: $6 – $9 USD
Purpose: Provide communications, sales and marketing support to the business (law firm with a subscription program). Positively contribute to the growth and development of the firm.
Location: Remote. Our firm is fully remote, we primarily serve clients in Minnesota and the Central Standard Time zone.
Days & Hours: We are generally at work Weekdays 8:30/9:00 a.m. to 5:00/6:00 p.m. Central Standard Time excluding holidays that fall during the week and days when the firm is closed. Regular and prompt attendance for the schedule you agree to is important for the position.
Supervised by: Firm Owner
Operational Support: Firm Manager / Client Success Coordinator
Technology Requirements:
• High speed internet connection (fast enough to allow for Zoom meetings and uninterrupted VOIP calls – ideally 35+ Mbps down and 20+ Mbps up)
• Functional computer equipment running Windows 11 or higher
• You are expected to follow our IT device policies and to encrypt your hard drive, install free programs like Malwarebytes, Piriform’s CCleaner and use a VPN when using public Wi-Fi.
About the work:
You will be joining a small team that works hard and plays hard. We're fun loving and innovative - this firm is not like other law firms, Google “Birken Law” or “Jess Birken” to learn more. No two days are the same at the firm, and you can expect to learn something new every day. A successful candidate is an extravert or people person and a self-starter / do-er who is flexible, adaptable, and welcomes feedback. Continuous process improvement is a core value.
This position will start as full time (40hrs/week) on a trial basis. If you prefer a part time position, let us know in your cover letter. Our firm is women lead and managed. We welcome real humans who have pets, kids, hobbies, and a full life. We're looking for the right fit for our tech-forward team.
Here's what you'll be doing day-to-day:
Inbox Management:
• Efficiently manage the sales/marketing team email inbox for the Firm Manager (responding to inquiries and facilitating communication or appointments between prospective clients, vendors, etc.).
• Organize and prioritize emails to ensure timely and effective responses.
Scheduling:
• Coordinate and schedule sales meetings within the team, optimizing calendar efficiency.
• Arrange appointments and manage logistics for virtual meetings.
Brand / Product / Services Knowledge:
• Invest time in learning about the brand and our products and services so you can provide informed support to prospective clients/customers.
• Stay updated on product features, benefits, and nonprofit industry trends.
CRM Maintenance:
• Maintain the Customer Relationship Management (CRM) software we use (AirTable), ensuring accurate and up-to-date information tracking on new customer leads, opportunities, and potential client interactions.
• Track and document sales opportunities, updating records as needed.
Client Qualification:
• Take sales calls and help qualify potential clients.
• Gather essential information from potential clients to streamline the sales process and enhance lead qualification.
• Provide support and participate in cross training on answering incoming phone calls and social media direct messages when other team members are not available.
Administrative Support:
• Provide administrative support to the sales team as needed, including data entry, report generation, and document preparation.
Generally:
• Collaborate with team members to ensure seamless workflow.
• Create or update SOPs related to these processes in Tettra.
• Use critical thinking to see where improvements can be made
• Use flexible thinking to adapt to a person’s needs in the moment instead of just relying on rote procedure.
Requirements:
• Fluency and clarity in both written and verbal English.
• Previous experience in sales support or any customer-facing role where socializing and people skills are key (front of house in dining, front desk, sales, or support, executive assistant, etc.).
• Proficiency in Microsoft Office Suite, including Outlook.
• Comfort with learning new technology like ChatGPT etc.
• Attention to detail and quality control.
• Ability to learn quickly and stay informed about products and industry trends.
• Comfortable taking calls, talking to people informally without a script (at least a little!)
• Availability to work majority of hours in the Central Standard Time zone.
You get bonus points for these:
• Familiarity with tools such as AirTable, Active Campaign, and knowledge base products like Tetra or Zendesk.
• Creative writing background
• Social media experience
• Experience with project management methods
You will be happy here if these core values align with yours:
Be Human First. Our clients are nonprofit organizations - but nonprofits are made of people. So are law firms. People are at the center of everything we do in life and work. We recognize the human issues in front of us, not just technical issues. We care about each other. So, no matter the situation, we lead with our heart, not just our head. We ask people how they are and really want to know the answer.
Always Be Tinkering. Every person at the firm, no matter their role, has an insatiable curiosity and an inner drive to continuously improve things. This drive isn't about perfection, or never being satisfied. We're just always wondering "what if we..." and "could it be better if..." Tinkering means trying things to see if they work - adjusting and re-adjusting. It's being creative, generating ideas, asking small questions, and staying open to possibility. We know we can accomplish big things through 1% improvements.
Take Radical Ownership. We demonstrate leadership by owning our roles, owning our plans and, especially, owning our mistakes. Even when there are other external factors that helped cause the failure, we ask "what could I have done differently here." We also process our feelings...and still fully accept things as they are, instead of ignoring, avoiding, or wishing the situation were different. After a plan goes wrong, or we fail to live up to our role standards, we look through the objective lens of reality to identify what went wrong, how we could do it better next time and how we can help our team avoid failure in the future. When you make a mistake, be humble and admit it. When the team faces a challenge, step up and help each other develop a plan to overcome it. By doing this and accepting reality we put our team's success ahead of personal success.
Claim Your Response-Ability. We claim our agency. There are so many things we can't control in life - the weather, how fast the IRS moves, or how people treat us. What we can control is our response. We can respond in ways that demonstrate our values, that show respect for self and others, and that put good out into the world. Our response is always our choice, sometimes it’s all we have to work with - so we choose it consciously.
Play an Infinite Game. Many people play a finite game where the game ends and there are winners and losers. But we know it's more fun to keep playing an infinite game. We play an infinite game where we can change the rules, add new players, and the goal is to keep playing and improving. This means we have an attitude of abundance - we gladly refer out clients that aren't a good fit and make friends with our competitors because there's always more work available. It means we trust the universe - we trust great clients and colleagues will find us and we trust each other. It means we enjoy the ride - we believe in the mission and have fun delivering it. Examples: Chess is a finite game. Relationships are an infinite game. A contract review is a finite game. Keeping a nonprofit healthy is an infinite game.
Make It Easy. Running a nonprofit is challenging. Running a law firm is challenging. Let's make it easy, whenever we can, however we can. Let's say yes and create a positive experience whenever we can. We deploy our autonomy, common sense, empathy, and all the tools available to us to make things easier - for our clients - of course - but also, others and ourselves. We provide outstanding customer service to our clients and to each other.
How to Apply:
Email us a resume and a cover letter to birkenlaw-at-gmail.com. In your cover letter, share a memorable experience from a previous role that showcases your approach to people or customer interactions. How did you handle a challenging situation or create a standout moment for someone? Be sure to put your favorite emoji in the subject line of the email :)
Please note that applications submitted through the website will not be considered.
Location: Remote. Our firm is fully remote, we primarily serve clients in Minnesota and the Central Standard Time zone.
Days & Hours: We are generally at work Weekdays 8:30/9:00 a.m. to 5:00/6:00 p.m. Central Standard Time excluding holidays that fall during the week and days when the firm is closed. Regular and prompt attendance for the schedule you agree to is important for the position.
Supervised by: Firm Owner
Operational Support: Firm Manager / Client Success Coordinator
Technology Requirements:
• High speed internet connection (fast enough to allow for Zoom meetings and uninterrupted VOIP calls – ideally 35+ Mbps down and 20+ Mbps up)
• Functional computer equipment running Windows 11 or higher
• You are expected to follow our IT device policies and to encrypt your hard drive, install free programs like Malwarebytes, Piriform’s CCleaner and use a VPN when using public Wi-Fi.
About the work:
You will be joining a small team that works hard and plays hard. We're fun loving and innovative - this firm is not like other law firms, Google “Birken Law” or “Jess Birken” to learn more. No two days are the same at the firm, and you can expect to learn something new every day. A successful candidate is an extravert or people person and a self-starter / do-er who is flexible, adaptable, and welcomes feedback. Continuous process improvement is a core value.
This position will start as full time (40hrs/week) on a trial basis. If you prefer a part time position, let us know in your cover letter. Our firm is women lead and managed. We welcome real humans who have pets, kids, hobbies, and a full life. We're looking for the right fit for our tech-forward team.
Here's what you'll be doing day-to-day:
Inbox Management:
• Efficiently manage the sales/marketing team email inbox for the Firm Manager (responding to inquiries and facilitating communication or appointments between prospective clients, vendors, etc.).
• Organize and prioritize emails to ensure timely and effective responses.
Scheduling:
• Coordinate and schedule sales meetings within the team, optimizing calendar efficiency.
• Arrange appointments and manage logistics for virtual meetings.
Brand / Product / Services Knowledge:
• Invest time in learning about the brand and our products and services so you can provide informed support to prospective clients/customers.
• Stay updated on product features, benefits, and nonprofit industry trends.
CRM Maintenance:
• Maintain the Customer Relationship Management (CRM) software we use (AirTable), ensuring accurate and up-to-date information tracking on new customer leads, opportunities, and potential client interactions.
• Track and document sales opportunities, updating records as needed.
Client Qualification:
• Take sales calls and help qualify potential clients.
• Gather essential information from potential clients to streamline the sales process and enhance lead qualification.
• Provide support and participate in cross training on answering incoming phone calls and social media direct messages when other team members are not available.
Administrative Support:
• Provide administrative support to the sales team as needed, including data entry, report generation, and document preparation.
Generally:
• Collaborate with team members to ensure seamless workflow.
• Create or update SOPs related to these processes in Tettra.
• Use critical thinking to see where improvements can be made
• Use flexible thinking to adapt to a person’s needs in the moment instead of just relying on rote procedure.
Requirements:
• Fluency and clarity in both written and verbal English.
• Previous experience in sales support or any customer-facing role where socializing and people skills are key (front of house in dining, front desk, sales, or support, executive assistant, etc.).
• Proficiency in Microsoft Office Suite, including Outlook.
• Comfort with learning new technology like ChatGPT etc.
• Attention to detail and quality control.
• Ability to learn quickly and stay informed about products and industry trends.
• Comfortable taking calls, talking to people informally without a script (at least a little!)
• Availability to work majority of hours in the Central Standard Time zone.
You get bonus points for these:
• Familiarity with tools such as AirTable, Active Campaign, and knowledge base products like Tetra or Zendesk.
• Creative writing background
• Social media experience
• Experience with project management methods
You will be happy here if these core values align with yours:
Be Human First. Our clients are nonprofit organizations - but nonprofits are made of people. So are law firms. People are at the center of everything we do in life and work. We recognize the human issues in front of us, not just technical issues. We care about each other. So, no matter the situation, we lead with our heart, not just our head. We ask people how they are and really want to know the answer.
Always Be Tinkering. Every person at the firm, no matter their role, has an insatiable curiosity and an inner drive to continuously improve things. This drive isn't about perfection, or never being satisfied. We're just always wondering "what if we..." and "could it be better if..." Tinkering means trying things to see if they work - adjusting and re-adjusting. It's being creative, generating ideas, asking small questions, and staying open to possibility. We know we can accomplish big things through 1% improvements.
Take Radical Ownership. We demonstrate leadership by owning our roles, owning our plans and, especially, owning our mistakes. Even when there are other external factors that helped cause the failure, we ask "what could I have done differently here." We also process our feelings...and still fully accept things as they are, instead of ignoring, avoiding, or wishing the situation were different. After a plan goes wrong, or we fail to live up to our role standards, we look through the objective lens of reality to identify what went wrong, how we could do it better next time and how we can help our team avoid failure in the future. When you make a mistake, be humble and admit it. When the team faces a challenge, step up and help each other develop a plan to overcome it. By doing this and accepting reality we put our team's success ahead of personal success.
Claim Your Response-Ability. We claim our agency. There are so many things we can't control in life - the weather, how fast the IRS moves, or how people treat us. What we can control is our response. We can respond in ways that demonstrate our values, that show respect for self and others, and that put good out into the world. Our response is always our choice, sometimes it’s all we have to work with - so we choose it consciously.
Play an Infinite Game. Many people play a finite game where the game ends and there are winners and losers. But we know it's more fun to keep playing an infinite game. We play an infinite game where we can change the rules, add new players, and the goal is to keep playing and improving. This means we have an attitude of abundance - we gladly refer out clients that aren't a good fit and make friends with our competitors because there's always more work available. It means we trust the universe - we trust great clients and colleagues will find us and we trust each other. It means we enjoy the ride - we believe in the mission and have fun delivering it. Examples: Chess is a finite game. Relationships are an infinite game. A contract review is a finite game. Keeping a nonprofit healthy is an infinite game.
Make It Easy. Running a nonprofit is challenging. Running a law firm is challenging. Let's make it easy, whenever we can, however we can. Let's say yes and create a positive experience whenever we can. We deploy our autonomy, common sense, empathy, and all the tools available to us to make things easier - for our clients - of course - but also, others and ourselves. We provide outstanding customer service to our clients and to each other.
How to Apply:
Email us a resume and a cover letter to birkenlaw-at-gmail.com. In your cover letter, share a memorable experience from a previous role that showcases your approach to people or customer interactions. How did you handle a challenging situation or create a standout moment for someone? Be sure to put your favorite emoji in the subject line of the email :)
Please note that applications submitted through the website will not be considered.
Related categories:
Project Scheduling
Customer Service
Email Handling
Customer Experience
Answering Telephones