Full-Time Helpdesk VA Needed

I’m looking for a reliable, full-time virtual assistant who can jump into my client helpdesk each day and guarantee that every ticket or message receives a thoughtful, well-written response within 24 hours. Flawless, conversational English is non-negotiable; most of my clients are based in North America and the UK, so tone and nuance matter.

Day to day you’ll monitor the inbox, triage issues, resolve what you can on the spot, and flag anything that needs my direct input. Because many questions touch on campaigns, funnels, and analytics, you should be comfortable with digital marketing concepts—think lead magnets, basic SEO terminology, and email sequence logic. A working understanding of WordPress or similar builders will help too, since some tickets involve quick text edits or explaining simple layout tweaks to a client.

Deliverables
• Inbox cleared to zero (or escalated) every 24 hours
• Responses aligned with our voice guide and grammar-perfect
• Weekly mini-summary of ticket trends, common issues, and any marketing or site improvements you recommend

This will be a monthly job and will not be based off hourly.