Front Office Scheduler
Budget: $25 – $50 USD
ACTIVELY HIRING FOR JOB TITLE : FRONT OFFICE SCHEDULER
It is an onsite position - Not a Remote Position
Full Job Description : -
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Front Office Scheduler is often the 'first impression' a patient has of Capitol GI. In this role, you provide administrative support and coordination for aspects of patient care for both new and/or established patients. This role highlights features of customer service and administrative responsibilities.
#Administrative Support #Customer Service
Requirements :-
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• Provides administrative support and coordination for all aspects of patient care for both new and/or established patients.
• Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.
• Check-in patients as they arrive to clinic.
• Confirmation calls for appointments and procedures.
• Appropriately arranges resources to support the highest standard of patient experience and visit, i.e. arranging interpreter services.
• Answers telephone calls, as appropriate for new and/or established patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management.
• Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills.
• Provides program specific information to callers and refer calls as necessary.
• Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines.
• Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments.
• Provides information to the patient regarding the need for insurance referral(s), and refers calls as appropriate.
• Assists in processing paperwork associated with clinical care including: insurance claims, disability forms, and medical equipment forms.
Qualifications : -
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• High school or equivalent (Preferred)
MENTION PREVIOUS WORK EXPERIENCE IN YOUR APPLICATION.
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Skills :-
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• Strong attention to detail
• Must possess the ability to multi-task and problem solve on the spot
• Excellent phone etiquette
• PC proficiency required
• Ability to work productively and independently
• Knowledge of medical terminology is a plus but not required
Background : Must have a clear background with no criminal charges.
Job Type : Full-time
Salary : $25 to $38 / hour
Shift Duration : 10 hours /day
Benefits :-
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance
It is an onsite position - Not a Remote Position
Full Job Description : -
----------------------------------------
Front Office Scheduler is often the 'first impression' a patient has of Capitol GI. In this role, you provide administrative support and coordination for aspects of patient care for both new and/or established patients. This role highlights features of customer service and administrative responsibilities.
#Administrative Support #Customer Service
Requirements :-
----------------------------------------
• Provides administrative support and coordination for all aspects of patient care for both new and/or established patients.
• Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.
• Check-in patients as they arrive to clinic.
• Confirmation calls for appointments and procedures.
• Appropriately arranges resources to support the highest standard of patient experience and visit, i.e. arranging interpreter services.
• Answers telephone calls, as appropriate for new and/or established patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management.
• Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills.
• Provides program specific information to callers and refer calls as necessary.
• Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines.
• Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments.
• Provides information to the patient regarding the need for insurance referral(s), and refers calls as appropriate.
• Assists in processing paperwork associated with clinical care including: insurance claims, disability forms, and medical equipment forms.
Qualifications : -
----------------------------------------
• High school or equivalent (Preferred)
MENTION PREVIOUS WORK EXPERIENCE IN YOUR APPLICATION.
------------------------------------------------------------------------------------------------------------------------
Skills :-
----------------------
• Strong attention to detail
• Must possess the ability to multi-task and problem solve on the spot
• Excellent phone etiquette
• PC proficiency required
• Ability to work productively and independently
• Knowledge of medical terminology is a plus but not required
Background : Must have a clear background with no criminal charges.
Job Type : Full-time
Salary : $25 to $38 / hour
Shift Duration : 10 hours /day
Benefits :-
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance