Friendly Live Chat Support

My website’s live-chat widget is the front door for customers, so every incoming message needs a warm, prompt reply. The chats are strictly customer-service focused—order status, product questions, simple troubleshooting—nothing sales-heavy or deeply technical. All conversations happen inside our website’s live-chat panel; I’ll give you agent access, a knowledge base, and canned responses to start.

Tone matters most: I want visitors to feel they’re talking to someone friendly, approachable, and genuinely eager to help. Replies should be clear, typo-free, and—when the answer isn’t in the script—resourceful enough to find it or escalate.

Core expectations
• Stay online during your agreed shift and greet new visitors within 60 seconds.
• Resolve questions in chat when possible, tag or escalate anything outside scope, and close each conversation politely.
• Export the day’s chat transcript and a short note summarising recurring issues so we can improve the FAQ.

Acceptance criteria
95 % positive customer rating, average first-response time under a minute, and all chats correctly tagged before shift end.

If you already work with tools like Zendesk, Intercom, Tawk.to, or LiveChat, that experience will be valuable, but any solid live-chat background is welcome.