Freelance Customer Support Specialist (Gaming & Tech | Remote)
Budget: $180 – $290 USD
We’re looking for a patient, fluent English-speaking Customer Support Specialist to support our UK-based gaming repair and custom controller business.
You’ll be the human face of the brand, handling tickets, live chat, emails, and the occasional phone call while working closely with our internal team.
This role is not intense or call-heavy. Most work involves:
Order updates
Repair status checks
General customer questions
Internal support for our team
If you enjoy helping gamers and keeping things organised, you’ll fit right in.
Key Responsibilities
Manage support tickets, live chat, and email inquiries
Handle light phone support (usually under 10 calls per day)
Redirect calls or inquiries to the correct internal channels when needed
Provide clear, calm, and friendly updates to customers
Support internal admin and coordination tasks
Maintain a professional tone for a British customer base
Working Hours
5 hours per day, Monday–Friday
Our business runs 8:30am – 7:00pm UK time
Ideal availability:
Morning window: approx. 9:00am – 11:00am
Afternoon window: approx. 1:00pm – 6:00pm
Workload is generally 4–5 hours of focused work, but availability during these windows is important
What We’re Looking For
Fluent English (British-friendly communication & a clean accent preferred)
Experience with customer support (tickets, live chat, email)
Comfortable handling occasional phone calls
Patient, calm, and friendly — especially with gamers
Organised and reliable
Ideally interested in gaming or tech
Flexible availability and able to support a growing team
Bonus if you work within or alongside a support team
Budget
$250–$290 USD per month
Long-term opportunity for the right person
Important – Please Read
A detailed PDF breakdown of the role is attached
You must read it before applying
To confirm you’ve read and understood everything, your proposal MUST include the phrase:
“I’m an OG”
Applications without this phrase will not be considered.
You’ll be the human face of the brand, handling tickets, live chat, emails, and the occasional phone call while working closely with our internal team.
This role is not intense or call-heavy. Most work involves:
Order updates
Repair status checks
General customer questions
Internal support for our team
If you enjoy helping gamers and keeping things organised, you’ll fit right in.
Key Responsibilities
Manage support tickets, live chat, and email inquiries
Handle light phone support (usually under 10 calls per day)
Redirect calls or inquiries to the correct internal channels when needed
Provide clear, calm, and friendly updates to customers
Support internal admin and coordination tasks
Maintain a professional tone for a British customer base
Working Hours
5 hours per day, Monday–Friday
Our business runs 8:30am – 7:00pm UK time
Ideal availability:
Morning window: approx. 9:00am – 11:00am
Afternoon window: approx. 1:00pm – 6:00pm
Workload is generally 4–5 hours of focused work, but availability during these windows is important
What We’re Looking For
Fluent English (British-friendly communication & a clean accent preferred)
Experience with customer support (tickets, live chat, email)
Comfortable handling occasional phone calls
Patient, calm, and friendly — especially with gamers
Organised and reliable
Ideally interested in gaming or tech
Flexible availability and able to support a growing team
Bonus if you work within or alongside a support team
Budget
$250–$290 USD per month
Long-term opportunity for the right person
Important – Please Read
A detailed PDF breakdown of the role is attached
You must read it before applying
To confirm you’ve read and understood everything, your proposal MUST include the phrase:
“I’m an OG”
Applications without this phrase will not be considered.
Related categories:
Customer Support
Technical Support
Customer Service
Time Management
Conflict Resolution