Franchise Phone Support Assistant

Daily calls from franchisees and prospective franchise buyers need to be answered promptly, accurately, and with the nuance that only someone who understands the franchise model can provide. The role centres on real-time phone support: clarifying fees and royalties, guiding prospects through our FDD process, and resolving day-to-day operational questions from existing partners.

A solid grasp of terms like area development, master franchise, and renewal clauses is essential because callers expect clear, confident answers—no scripts will substitute for genuine franchise knowledge. You’ll log each interaction in our cloud CRM, tag issues for escalation, and send me a concise end-of-day call summary so trends and urgent items never slip through the cracks.

Acceptance criteria
• All inbound calls picked up or returned within 15 minutes during agreed hours
• Complete, accurate call notes in the CRM before shift end
• Weekly recap highlighting FAQs, unresolved matters, and proposed improvements

Experience with VoIP platforms (e.g., RingCentral, Aircall) and basic CRM navigation will help you hit the ground running. If you have previously supported a franchisor or multi-unit operator—and can prove it—you’re precisely who I need.