Fluent Zendesk Phone & Email Support

I need an experienced customer service rep who can move smoothly between phone calls and the email queue inside our Zendesk and Shopify dashboards. Most contacts are about order status, returns, shipping or other general questions—nothing too technical, but every reply must sound friendly, confident and in clear, accent-neutral English.

You’ll log in to Zendesk, pick up inbound calls, respond to tickets, document every interaction and, when needed, hop into Shopify to look up orders, issue refunds or update tracking. I’ll supply FAQs, call scripts and account access; you bring the calm voice, quick typing and solid grasp of both platforms.

Reliability during agreed shifts, a quiet workspace and accurate ticket notes are the key deliverables. Let me know about your past roles in Zendesk and Shopify support and how soon you can start.