Fluent English Call Support VA
Budget: $8 – $15 USD
I run a small but growing operation and need reliable help handling the front-line phone work from home. Your main focus will be two things:
1) making and receiving client calls in clear, confident English
2) locking in the follow-up by placing confirmed appointments straight into my calendar.
A background in customer service is essential because every call you take represents my brand. I’m looking for the polished tone, active listening skills, and calm problem-solving that seasoned reps bring to each conversation.
Our workflow lives inside a software-development environment, so you’ll also be comfortable navigating the associated tools—logging call notes, updating ticket numbers, and flagging anything that needs a developer’s attention. If you already know systems such as Jira, Trello, Asana, or similar, you’ll feel right at home. Familiarity with a CRM or Google Workspace is helpful but not mandatory.
Deliverables
• Promptly answer inbound calls and place outbound follow-ups during the agreed shift
• Book appointments in my shared calendar with all key details captured
• Enter concise call summaries in the project tracking tool before you log out each day
• Weekly report highlighting call volume, common issues raised, and any action items awaiting my review
I value initiative, a quiet workspace, and a stable internet connection. If you can keep conversations friendly, efficient, and well documented, let’s talk.
1) making and receiving client calls in clear, confident English
2) locking in the follow-up by placing confirmed appointments straight into my calendar.
A background in customer service is essential because every call you take represents my brand. I’m looking for the polished tone, active listening skills, and calm problem-solving that seasoned reps bring to each conversation.
Our workflow lives inside a software-development environment, so you’ll also be comfortable navigating the associated tools—logging call notes, updating ticket numbers, and flagging anything that needs a developer’s attention. If you already know systems such as Jira, Trello, Asana, or similar, you’ll feel right at home. Familiarity with a CRM or Google Workspace is helpful but not mandatory.
Deliverables
• Promptly answer inbound calls and place outbound follow-ups during the agreed shift
• Book appointments in my shared calendar with all key details captured
• Enter concise call summaries in the project tracking tool before you log out each day
• Weekly report highlighting call volume, common issues raised, and any action items awaiting my review
I value initiative, a quiet workspace, and a stable internet connection. If you can keep conversations friendly, efficient, and well documented, let’s talk.