Flexible App Chat Support Agents
Budget: $250 – $750 USD
I’m expanding our in-app chat team and need reliable agents who can jump in whenever they have free time. Your sole focus will be customer service questions about shipping and delivery—no billing, no tech support, no sales.
Here’s how the work looks:
• Log in from anywhere in the Philippines, Malaysia, Vietnam, Colombia, or Nigeria.
• Pick up chat tickets inside the app whenever your schedule allows.
• Verify orders, track packages through our dashboard, and keep customers updated until delivery is confirmed.
• Escalate edge cases via the built-in tag system so supervisors can step in when needed.
• Maintain clear, friendly English in every reply and document each conversation for QA.
What I provide:
• A detailed knowledge base with shipping policies, carrier portals, and canned responses.
• Wallet-based earnings you can withdraw up to five times each week.
• Ongoing feedback so you continually improve response time and customer satisfaction.
What I expect as deliverables:
• Consistent 90 %+ CSAT on assigned chats.
• Average first response under two minutes while you’re online.
• End-of-shift note summarizing any escalations or unresolved tickets.
If you’re attentive, comfortable multitasking, and have a stable internet connection, I’d love to see how you can help keep our customers happy.
Please PM me TG (@bonjour1fan)
✨‼ ️If you can't send a message, please join the TG group (@bonjourfan12345) to contact me‼ ️
Here’s how the work looks:
• Log in from anywhere in the Philippines, Malaysia, Vietnam, Colombia, or Nigeria.
• Pick up chat tickets inside the app whenever your schedule allows.
• Verify orders, track packages through our dashboard, and keep customers updated until delivery is confirmed.
• Escalate edge cases via the built-in tag system so supervisors can step in when needed.
• Maintain clear, friendly English in every reply and document each conversation for QA.
What I provide:
• A detailed knowledge base with shipping policies, carrier portals, and canned responses.
• Wallet-based earnings you can withdraw up to five times each week.
• Ongoing feedback so you continually improve response time and customer satisfaction.
What I expect as deliverables:
• Consistent 90 %+ CSAT on assigned chats.
• Average first response under two minutes while you’re online.
• End-of-shift note summarizing any escalations or unresolved tickets.
If you’re attentive, comfortable multitasking, and have a stable internet connection, I’d love to see how you can help keep our customers happy.
Please PM me TG (@bonjour1fan)
✨‼ ️If you can't send a message, please join the TG group (@bonjourfan12345) to contact me‼ ️