Female Online Store Personal Assistant

Running a fast-moving e-commerce store alongside an equally busy personal life means I need reliable back-up. The core of the role is customer service: responding in clear, friendly English to every inquiry that lands in the inbox, and guiding shoppers through returns or exchanges without friction. When typing isn’t enough, you’ll jump on the phone—Skype or similar—to reassure a customer, settle a question, or smooth over an issue.

Outside the storefront, you’ll handle the practicalities that keep the business (and my calendar) on track. That includes calling service providers, gathering and comparing their quotes, then laying out the options so I can decide at a glance. Expect to reach out to couriers, packaging suppliers, and the occasional tradesperson; you’ll also slot confirmed appointments—personal or business—straight into the shared calendar.

You’ll work inside Shopify, Gmail, and Airtable with ready-made templates and clear SOPs. What I need from you is initiative, a calm phone manner, and accurate record-keeping.

Weekly deliverables
• All customer inquiries answered within 24 hours
• Returns and exchanges filed, tracked, and closed
• Quote tracker updated with supplier prices and contact details
• Calendar current with every booked appointment

If you can speak crisp English, hold a pleasant conversation, and keep details organised, your support will make a noticeable difference here.