Female Commerce Customer Support Caller

I have a stream of new customers who need a warm, knowledgeable follow-up after their first purchase. I supply a detailed call script that covers greeting, account verification, common questions, and closing notes, so the conversational framework is ready. What I need is someone with a commerce background who can understand our products and policies well enough to answer spontaneous questions and build trust during each support call.

Here’s what the assignment looks like in practice:
• Place outbound calls to new customers during agreed-upon hours, following the provided script while adapting naturally to each conversation.
• Clarify basic billing, payment, or product-related queries that fall within standard commerce terminology.
• Capture call outcomes—questions asked, issues escalated, overall sentiment—in a simple call-log spreadsheet or CRM entry.
• Flag any conversations that require further action so my in-house team can follow up quickly.

You’ll have everything you need to succeed: the script, product cheat-sheets, and a direct line to me for quick clarifications. Success is measured by completed calls, clear notes, and positive customer feedback.