Fast Chat Response Administrator

I’m looking for someone who can jump into our existing chat channels and keep the conversation moving—fast. The goal is to maintain a response time of under five minutes during the hours we agree on, using the knowledge base and quick-reply templates I’ll provide. You’ll greet new visitors, answer common questions, and smoothly hand off any complex issues to me or the relevant team member.

You’ll receive clear tone-of-voice guidelines (Indonesian first, light English when needed), plus canned responses you can tweak so everything you send feels personal rather than robotic. Familiarity with tools like Intercom, Zendesk, WhatsApp Business, or similar live-chat dashboards will make your ramp-up easier, but what matters most is your typing speed, accuracy, and a friendly, patient attitude.

First deliverable: a one-day paid trial shift so we can both confirm fit and workflow. If we’re happy with the results—namely consistent sub-five-minute replies, correct information, and concise logs of each interaction—we’ll roll into an ongoing arrangement with a fixed weekly schedule.