Fashion Instagram Support Agent
Budget: $15 – $25 USD
I need a customer-centric professional to take over our Instagram Direct Messages and comment threads for a growing fashion label. Your main focus will be answering product information questions—sizing, fabric details, styling advice—swiftly and politely so followers feel heard and excited to buy.
Here’s what I’m after:
• Monitor our Instagram inbox and comment sections during agreed-upon hours, aiming to reply within one hour.
• Use our brand voice—friendly, upbeat, and concise—while maintaining proper spelling and grammar.
• Provide clear, accurate information on current collections, restock dates, and promotions; escalate any order-status or complaint messages to our internal team.
• Keep a simple daily log of common queries so we can update FAQs and product pages.
• Suggest content or story ideas when you notice repeated questions.
Experience handling fashion customers on Instagram is essential. If you’re also comfortable covering Facebook or Twitter later, that’s a plus but not required right now. I’ll supply brand guidelines, product sheets, and response templates; you bring the responsiveness and positive vibe that turns curious browsers into happy customers.
Here’s what I’m after:
• Monitor our Instagram inbox and comment sections during agreed-upon hours, aiming to reply within one hour.
• Use our brand voice—friendly, upbeat, and concise—while maintaining proper spelling and grammar.
• Provide clear, accurate information on current collections, restock dates, and promotions; escalate any order-status or complaint messages to our internal team.
• Keep a simple daily log of common queries so we can update FAQs and product pages.
• Suggest content or story ideas when you notice repeated questions.
Experience handling fashion customers on Instagram is essential. If you’re also comfortable covering Facebook or Twitter later, that’s a plus but not required right now. I’ll supply brand guidelines, product sheets, and response templates; you bring the responsiveness and positive vibe that turns curious browsers into happy customers.