Facebook Complaint Response Specialist
Budget: $5,000 – $10,000 USD
I’m looking for someone who can step in and handle the steady stream of customer complaints that reach us through Facebook. Most of the messages arrive in our page inbox, and speed matters—our goal is to acknowledge every complaint within an hour and offer a clear path to resolution the same day.
You’ll work inside Facebook Business Suite, follow our brand voice guide (friendly, solution-oriented, never defensive), and keep concise notes in the chat log so the support team can track each case. When a problem needs escalation—refund requests, policy disputes, or anything you’re unsure about—you’ll tag me directly so I can step in.
Deliverables:
• Real-time, empathetic written replies to all incoming Facebook complaints during your shift
• Daily summary of issues handled and any conversations that still need follow-up or escalation
• Ongoing suggestions to improve our canned responses or workflow when you notice patterns
If you’ve previously managed social media customer care and can communicate clearly in English while staying calm under pressure, you’ll be a great fit. Let me know your availability and the tools you’re comfortable with, and we’ll get started right away.
You’ll work inside Facebook Business Suite, follow our brand voice guide (friendly, solution-oriented, never defensive), and keep concise notes in the chat log so the support team can track each case. When a problem needs escalation—refund requests, policy disputes, or anything you’re unsure about—you’ll tag me directly so I can step in.
Deliverables:
• Real-time, empathetic written replies to all incoming Facebook complaints during your shift
• Daily summary of issues handled and any conversations that still need follow-up or escalation
• Ongoing suggestions to improve our canned responses or workflow when you notice patterns
If you’ve previously managed social media customer care and can communicate clearly in English while staying calm under pressure, you’ll be a great fit. Let me know your availability and the tools you’re comfortable with, and we’ll get started right away.