Expert Customer Support Service
Budget: €8 – €10,000 EUR
I run a growing online business and need dependable, friendly customer support to keep my buyers happy and loyal. You would be the first point of contact once questions or concerns arrive, resolving issues accurately while matching the warm tone of my brand.
At the moment I mainly require classic customer support; the specific channel—phone, email, or live chat—can be decided together so it fits both your strengths and my traffic patterns. Whichever approach we use, fast response times and clear, well-written English are essential.
All conversations are handled in Shopify and Zendesk, so familiarity with either platform (or similar ticketing tools) will speed up onboarding. Daily tasks include answering product inquiries, processing basic refunds or exchanges, escalating technical matters to me when needed, and keeping concise notes inside each ticket.
If you have a track record of maintaining high CSAT scores and can demonstrate calm, solution-oriented communication, you’ll be a great match. I expect coverage during U.S. business hours, five days a week, but can accommodate reasonable schedule adjustments as long as service levels stay consistent.
Please share a brief overview of your most relevant customer-support experience and any measurable results you’ve achieved—response-time reductions, satisfaction ratings, or similar metrics—so I can see how you’ll contribute to an even better buyer experience here.
At the moment I mainly require classic customer support; the specific channel—phone, email, or live chat—can be decided together so it fits both your strengths and my traffic patterns. Whichever approach we use, fast response times and clear, well-written English are essential.
All conversations are handled in Shopify and Zendesk, so familiarity with either platform (or similar ticketing tools) will speed up onboarding. Daily tasks include answering product inquiries, processing basic refunds or exchanges, escalating technical matters to me when needed, and keeping concise notes inside each ticket.
If you have a track record of maintaining high CSAT scores and can demonstrate calm, solution-oriented communication, you’ll be a great match. I expect coverage during U.S. business hours, five days a week, but can accommodate reasonable schedule adjustments as long as service levels stay consistent.
Please share a brief overview of your most relevant customer-support experience and any measurable results you’ve achieved—response-time reductions, satisfaction ratings, or similar metrics—so I can see how you’ll contribute to an even better buyer experience here.