Experienced Customer Support Specialist – App & Web (Equity-Based Project)
Budget: ₹600 – ₹1,500 INR
We are a fast-growing app + website with 800,000+ active users, preparing to scale aggressively.
We are hiring 6 highly experienced customer support professionals who have handled large user bases and understand how to support products under real pressure.
PLEASE READ CAREFULLY – COMPENSATION TERMS
This is an EQUITY-ONLY OPPORTUNITY.
Compensation: 0.06% equity per person
NO SALARY / NO HOURLY PAY / NO CASH
This remains equity-only until the platform reaches 4 million active users
Apply only if you fully agree to these terms
This role is ideal for people who want long-term upside, ownership, and to be part of a scaling product — not short-term freelance work.
What You Will Do
Provide customer support for mobile app (iOS & Android) and website
Handle live chat, email, and in-app support tickets
Resolve high-volume user issues with speed and clarity
Manage escalations and complex cases professionally
Create and improve FAQs, canned responses, and workflows
Report user feedback and recurring issues to the product team
Maintain high CSAT and fast response times
Who Should Apply
You have experience supporting apps or SaaS platforms
You’ve handled thousands of users, not small projects
You are comfortable working independently and async
You understand startup environments and growth pressure
You are 100% okay with equity-only compensation
Who Should NOT Apply
Anyone looking for hourly or fixed payment
Beginners or entry-level support agents
Anyone uncomfortable with risk or long-term commitment
We are hiring 6 highly experienced customer support professionals who have handled large user bases and understand how to support products under real pressure.
PLEASE READ CAREFULLY – COMPENSATION TERMS
This is an EQUITY-ONLY OPPORTUNITY.
Compensation: 0.06% equity per person
NO SALARY / NO HOURLY PAY / NO CASH
This remains equity-only until the platform reaches 4 million active users
Apply only if you fully agree to these terms
This role is ideal for people who want long-term upside, ownership, and to be part of a scaling product — not short-term freelance work.
What You Will Do
Provide customer support for mobile app (iOS & Android) and website
Handle live chat, email, and in-app support tickets
Resolve high-volume user issues with speed and clarity
Manage escalations and complex cases professionally
Create and improve FAQs, canned responses, and workflows
Report user feedback and recurring issues to the product team
Maintain high CSAT and fast response times
Who Should Apply
You have experience supporting apps or SaaS platforms
You’ve handled thousands of users, not small projects
You are comfortable working independently and async
You understand startup environments and growth pressure
You are 100% okay with equity-only compensation
Who Should NOT Apply
Anyone looking for hourly or fixed payment
Beginners or entry-level support agents
Anyone uncomfortable with risk or long-term commitment