Excellent Customer Service and Order Management for Shopify store
Budget: $2,000 – $6,000 HKD
Your Role
Order Processing and Supplier Management
- Responsible in fulfilling orders from customers for both Amazon and Shopify platform
- Manage and resolve customer and supplier issues
- Able to research and source from different suppliers
- Handle return and refund request
Customer Service
- Provide excellent service to our customer
- Meeting the designated turnaround time (24hrs) to resolve customer issues
- Be alert and escalate any issues that need attention
Product Research
- Research, analyzing, and evaluating suppliers and competitors and their product categories/product range, in line with the company’s profit and sales targets as well as budget;
Product Upload
- Listing upload with copywriting using tools like Oberlo
- Handle add product process (both UPC matching and brand new listing creation), Inventory Flat File Uploads, Inventory Reports, creation of variation listings with Parent and Child relationships
- Extensive knowledge of Amazon's listing requirements and errors and how to correct them (Suppressed listings, incomplete listings, pricing errors, trademark issues, brand authorizations, etc)
Store Management
- Produce weekly and monthly reports to monitor the stores performance
- Liaise with Manager, escalating and following up cases,
- Resolving listing and account issues
- Propose in deals & promotions opportunities
- Maintain and update product information for all marketplaces in Amazon, Shopify, and other marketplaces
- Stay up-to-date with Amazon listing policies, guidelines, and terms of service, identify possible violations and prepare action plans with the Manager
- The ability to troubleshoot issues that arise, and communicate with Amazon Seller Support to find solutions as needed to ensure all products are listed correctly
- Collaborate with the Director of Marketing to develop aggressive marketing strategies including pricing, sponsored ads, daily deals, and promotions
Order Processing and Supplier Management
- Responsible in fulfilling orders from customers for both Amazon and Shopify platform
- Manage and resolve customer and supplier issues
- Able to research and source from different suppliers
- Handle return and refund request
Customer Service
- Provide excellent service to our customer
- Meeting the designated turnaround time (24hrs) to resolve customer issues
- Be alert and escalate any issues that need attention
Product Research
- Research, analyzing, and evaluating suppliers and competitors and their product categories/product range, in line with the company’s profit and sales targets as well as budget;
Product Upload
- Listing upload with copywriting using tools like Oberlo
- Handle add product process (both UPC matching and brand new listing creation), Inventory Flat File Uploads, Inventory Reports, creation of variation listings with Parent and Child relationships
- Extensive knowledge of Amazon's listing requirements and errors and how to correct them (Suppressed listings, incomplete listings, pricing errors, trademark issues, brand authorizations, etc)
Store Management
- Produce weekly and monthly reports to monitor the stores performance
- Liaise with Manager, escalating and following up cases,
- Resolving listing and account issues
- Propose in deals & promotions opportunities
- Maintain and update product information for all marketplaces in Amazon, Shopify, and other marketplaces
- Stay up-to-date with Amazon listing policies, guidelines, and terms of service, identify possible violations and prepare action plans with the Manager
- The ability to troubleshoot issues that arise, and communicate with Amazon Seller Support to find solutions as needed to ensure all products are listed correctly
- Collaborate with the Director of Marketing to develop aggressive marketing strategies including pricing, sponsored ads, daily deals, and promotions