Evening & Weekend Phone Support -- 2
Budget: $15 – $25 USD
I’m looking for a reliable phone-support professional who can take over our customer calls during evenings and weekends. The work is entirely remote; you simply need a quiet space, a stable internet connection, and a clear, friendly speaking voice.
Scope of work
• Answer inbound customer calls, following our scripted greeting and verification steps.
• Resolve basic questions, troubleshoot common issues, and document each interaction in our ticketing system.
• Escalate urgent or unfamiliar problems to the on-call manager.
• Email a brief end-of-shift summary so we can track recurring questions.
Hours required
My peak demand is Friday 6 p.m.–11 p.m. and both Saturday and Sunday 9 a.m.–9 p.m. (UTC+7), though I’m open to minor adjustments if you already handle adjacent time zones.
What I’ll provide
• A VoIP line with login credentials.
• A searchable FAQ and knowledge-base articles.
• A quick onboarding call so you’re comfortable with our tone and procedures.
What I need from you
• Previous phone support experience and a calm, confident manner.
• Fluent spoken English; additional Indonesian proficiency is a bonus but not essential.
• The ability to start within the next week and commit for at least three months.
If you’re passionate about helping customers and appreciate off-peak scheduling, let’s talk—I’m eager to find a dependable partner for these vital hours.
Scope of work
• Answer inbound customer calls, following our scripted greeting and verification steps.
• Resolve basic questions, troubleshoot common issues, and document each interaction in our ticketing system.
• Escalate urgent or unfamiliar problems to the on-call manager.
• Email a brief end-of-shift summary so we can track recurring questions.
Hours required
My peak demand is Friday 6 p.m.–11 p.m. and both Saturday and Sunday 9 a.m.–9 p.m. (UTC+7), though I’m open to minor adjustments if you already handle adjacent time zones.
What I’ll provide
• A VoIP line with login credentials.
• A searchable FAQ and knowledge-base articles.
• A quick onboarding call so you’re comfortable with our tone and procedures.
What I need from you
• Previous phone support experience and a calm, confident manner.
• Fluent spoken English; additional Indonesian proficiency is a bonus but not essential.
• The ability to start within the next week and commit for at least three months.
If you’re passionate about helping customers and appreciate off-peak scheduling, let’s talk—I’m eager to find a dependable partner for these vital hours.