Evening Live Chat Customer Support
Budget: $8 – $15 USD
Customer service is the immediate focus of this hire, specifically live chat coverage during evenings and weekends when our in-house team is offline. I’ll route all web-site and in-app inquiries to you; prompt, friendly replies and accurate ticket logging are essential. You should be comfortable juggling several chats at once while keeping response times under two minutes and tone consistently upbeat.
When chat traffic slows, I’ll redirect you to light admin work—updating spreadsheets, entering data into our CRM, scheduling appointments, or preparing quick customer follow-ups. I also run a content pipeline, so if you can draft short product descriptions, tweak website copy, translate a paragraph, or outline a blog post, that versatility will be a plus.
Deliverables I’ll review each week:
• Complete transcript log with ticket status for every chat handled
• Updated CRM or spreadsheet entries with zero data mismatches
• Any assigned copy, translation, or description files, proofread and ready to publish
If you’re fluent in English, type quickly, and enjoy proactive problem-solving, I’m ready to onboard you right away and provide platform access plus brand guidelines.
When chat traffic slows, I’ll redirect you to light admin work—updating spreadsheets, entering data into our CRM, scheduling appointments, or preparing quick customer follow-ups. I also run a content pipeline, so if you can draft short product descriptions, tweak website copy, translate a paragraph, or outline a blog post, that versatility will be a plus.
Deliverables I’ll review each week:
• Complete transcript log with ticket status for every chat handled
• Updated CRM or spreadsheet entries with zero data mismatches
• Any assigned copy, translation, or description files, proofread and ready to publish
If you’re fluent in English, type quickly, and enjoy proactive problem-solving, I’m ready to onboard you right away and provide platform access plus brand guidelines.