Enrollment Coordinator
Budget: $6 – $9 USD
About Khan’s Tutorial
Khan’s Tutorial is a New York City based, online tutoring company for K-12 students that strives to increase knowledge, encouragement, and community in its students and families. With 26 years of experience in tutoring, test prep, and community programs, Khan’s Tutorial continues to serve thousands of students and families in supporting their academic goals and beyond through our online live instructional classes.
Job Description
Khan’s Tutorial is looking for a highly qualified, engaging, detail-oriented individual with strong communication skills who would lead the enrollment organization for the company. This individual will be expected to work with new and current families to complete the enrollment process from start to finish. Once families are enrolled, their direct care and oversight would be transferred to Senior Managers, Quality Managers, and Instructors for their time at Khan’s.
Key Responsibilities (Other duties may be assigned as needed)
- Complete customer enrollment utilizing Memberspace, an online platform that builds membership services to our students. Training for this software will be provided.
- Receive customer calls from Monday to Friday 9AM-3PM, 3PM-9PM or Saturday-Sunday 9AM-3PM, 3-9PM, United States Eastern Daylight Time.
- Organize new inquiries into Trial Classes, or Web/Phone assisted enrollments
- Answer any inquiries on class times and forward appropriate links to families
- Seamlessly onboard all new students and families into Khan’s learning platform
- Manage the Khan’s Tutorial info account by addressing any questions
- Work closely with department leaders to understand new programs, and best options for different types of students
- Work collaboratively with managers to ensure proper follow up and oversight once student/family is fully transitioned into Khan’s
- Work closely with other department leaders on the Senior Team to ensure a cohesive streamlined experience for students & staff
Requirements
- Must be a college graduate with experience in business administration and data management.
- Experience in tutoring, coaching, sales, & education management preferred.
- Prefer experience in Salesforce, a strong understanding of the sales console, converting leads into opportunities, and customer engagement. Training for Salesforce will be provided upon hire.
- Must be skilled in use of Google Sheets, Google Docs, and the Google Suite.
- Must be detail oriented and have a strong set of oral and written communication skills.
- Willingness to learn and explore new processes and technologies.
- Must be able to speak Bangla and English fluently.
- Must have experience in Google Drive applications: Sheets, Docs, Forms
Compensation: $6 - $9/hr
Commission Eligible for all closed enrollments
Please attach a resume and cover letter.
Khan’s Tutorial is a New York City based, online tutoring company for K-12 students that strives to increase knowledge, encouragement, and community in its students and families. With 26 years of experience in tutoring, test prep, and community programs, Khan’s Tutorial continues to serve thousands of students and families in supporting their academic goals and beyond through our online live instructional classes.
Job Description
Khan’s Tutorial is looking for a highly qualified, engaging, detail-oriented individual with strong communication skills who would lead the enrollment organization for the company. This individual will be expected to work with new and current families to complete the enrollment process from start to finish. Once families are enrolled, their direct care and oversight would be transferred to Senior Managers, Quality Managers, and Instructors for their time at Khan’s.
Key Responsibilities (Other duties may be assigned as needed)
- Complete customer enrollment utilizing Memberspace, an online platform that builds membership services to our students. Training for this software will be provided.
- Receive customer calls from Monday to Friday 9AM-3PM, 3PM-9PM or Saturday-Sunday 9AM-3PM, 3-9PM, United States Eastern Daylight Time.
- Organize new inquiries into Trial Classes, or Web/Phone assisted enrollments
- Answer any inquiries on class times and forward appropriate links to families
- Seamlessly onboard all new students and families into Khan’s learning platform
- Manage the Khan’s Tutorial info account by addressing any questions
- Work closely with department leaders to understand new programs, and best options for different types of students
- Work collaboratively with managers to ensure proper follow up and oversight once student/family is fully transitioned into Khan’s
- Work closely with other department leaders on the Senior Team to ensure a cohesive streamlined experience for students & staff
Requirements
- Must be a college graduate with experience in business administration and data management.
- Experience in tutoring, coaching, sales, & education management preferred.
- Prefer experience in Salesforce, a strong understanding of the sales console, converting leads into opportunities, and customer engagement. Training for Salesforce will be provided upon hire.
- Must be skilled in use of Google Sheets, Google Docs, and the Google Suite.
- Must be detail oriented and have a strong set of oral and written communication skills.
- Willingness to learn and explore new processes and technologies.
- Must be able to speak Bangla and English fluently.
- Must have experience in Google Drive applications: Sheets, Docs, Forms
Compensation: $6 - $9/hr
Commission Eligible for all closed enrollments
Please attach a resume and cover letter.