English Phone Support Call Agent Needed
Budget: $2 – $8 USD
Incoming calls from our customers require prompt, courteous English-language assistance. The role centers on live phone support only; no emails or chat are involved. Call volumes are moderate, and most questions relate to basic product information.
Clear, friendly spoken English and steady phone etiquette are essential, as is the ability to follow the on-screen knowledge-base while staying personable with each caller.
Deliverables
• Answer all routed calls during the agreed shift window
Acceptance criteria
• 95 % or higher customer satisfaction rating over the first 30 days
• All call logs completed and synced by shift end
• No missed or abandoned calls within scheduled hours
Clear, friendly spoken English and steady phone etiquette are essential, as is the ability to follow the on-screen knowledge-base while staying personable with each caller.
Deliverables
• Answer all routed calls during the agreed shift window
Acceptance criteria
• 95 % or higher customer satisfaction rating over the first 30 days
• All call logs completed and synced by shift end
• No missed or abandoned calls within scheduled hours