English Live-Chat & Email Agents

I’m looking for fluent, friendly English speakers who can become the front line of my customer interactions by handling both Live chat and Email tickets. Your role will be to greet visitors in real time, answer product questions clearly, resolve basic issues, and escalate anything complex to me with concise notes so the hand-off is seamless.

You must be comfortable juggling several chat windows at once while maintaining a warm, professional tone. Fast, mistake-free typing and excellent written grammar are essential, as these interactions shape first impressions of our brand. Prior experience with tools such as Zendesk, Intercom, Freshdesk, Gorgias, or a comparable platform will help you ramp up quickly, but I’m open to other systems you already know well.

Consistency and availability are important; I plan to offer scheduled blocks so customers always see a prompt response. If we start with a trial shift and the metrics look good—average response under 30 seconds on chat and under 1 hour for email during your shift—I’ll extend to a long-term engagement.

When you reply, let me know:
• Which help-desk or chat software you already master
• Your usual hours of availability (please state in GMT)
• Any e-commerce, SaaS, or support experience you feel is directly relevant

I’ll shortlist and invite successful applicants for a quick test chat to see your style in action.