English Customer Support Telecaller Needed

I need a friendly, clear-spoken telecaller to handle English-language customer support over the phone. The calls will be routine, mostly general inquiries about our services and basic account questions—no technical troubleshooting or billing disputes.

Here’s what I expect from you day-to-day:
• Promptly answer inbound calls during agreed shifts and place the occasional follow-up call when a customer requests more information.
• Listen actively, resolve the caller’s question on the spot when possible, or record concise notes in our CRM for any issue you must escalate.
• Keep average handle time reasonable without rushing customers; empathy and clarity matter more than speed.
• Maintain accurate call logs and update ticket status so the rest of the team always sees the latest information.

You’ll work with our existing VoIP system (we’ll provide credentials) and a lightweight web-based CRM. A quiet workspace, a reliable internet connection, and a headset with good noise cancellation are essential.

Deliverables will be simple: daily call reports exported from the CRM and a brief end-of-week summary highlighting common questions or recurring pain points you notice.

If you’re confident on the phone, write professional notes, and can start quickly, I’d love to hear how you can keep our customers happy.