English Call & WhatsApp Support

I need a remote assistant who can confidently handle both phone and WhatsApp interactions in English. Most of the work revolves around customer support, specifically technical questions about our product line. You’ll be answering inbound calls, placing the occasional follow-up call when a ticket needs clarification, and replying to written WhatsApp queries in real time.

Our in-house knowledge base, call scripts, and WhatsApp templates are ready for you; what I need is your clear, friendly voice, solid technical-troubleshooting mindset, and the discipline to document each interaction in our CRM before closing the ticket.

Key things to know
• The audience is English-speaking customers only.
• All calls are customer-support in nature—no sales or appointment setting.
• Issues are mostly technical, so you should be comfortable guiding users through basic diagnostics and logging any bugs you can’t solve for escalation.

Deliverables
1. Answer or return every call/WhatsApp message during your shift.
2. Record concise notes and resolution status in the CRM after each interaction.
3. Flag unresolved or critical issues immediately so our engineers can step in.

If you already work with VoIP softphones, WhatsApp Business, or help-desk platforms like Zendesk or Freshdesk, let me know; that experience is a big plus.