End-to-End Lead Management

I’m looking for a detail-oriented assistant to take ownership of our entire lead-to-job workflow. Most of our clients still reach out by phone, so clear, friendly English on both inbound and outbound calls is essential. You will handle every touchpoint after the first ring: noting enquiries that come in by SMS, web form or email, qualifying each lead, locking in an inspection time, following up on sent quotes, nudging clients about unpaid invoices, and—once the work is complete—politely requesting a review.

Right now I track everything on a series of Trello boards. If you have a smarter way to keep the pipeline visible, I’m open, but you must at least be comfortable living inside Trello from day one.

Where I need the heaviest lift is booking inspections. Speed matters here, so you’ll need to find mutually convenient slots with the client, confirm details, and drop the appointment straight onto my calendar without back-and-forth.

This can turn into a long-term, full-time position, yet I’m happy to start part-time while we fine-tune the process. If you’re organised, confident on the phone, and eager to run the show from first enquiry to glowing review, let’s talk.