Email & Support Virtual Assistant

I’m ready to hand over my customer inbox and live-chat queue to a detail-oriented assistant who can keep everything running smoothly.

You’ll start each day by clearing spam, tagging and filing legitimate messages, then drafting courteous, on-brand replies to every inquiry that reaches our shared email address. When a customer has a complaint, you’ll acknowledge the issue quickly, record the details in our tracker, and follow the simple workflow I provide to reach a resolution. Need to quote product specifications or usage tips? You’ll find up-to-date information in the knowledge base and send it along without delay. If the situation calls for a return or refund, you’ll initiate the process through the internal portal and confirm the outcome to the customer.

During your scheduled hours you’ll also keep an eye on the website’s live-chat widget, applying the same standards of speed and empathy you use in email. By the end of each shift, the goals are clear: no unanswered messages, an orderly inbox, and customers who feel heard.

I’ll supply step-by-step SOPs, access to our Gmail and chat tools (or Zendesk if you prefer), plus a brief onboarding session. You bring solid written English, a calm problem-solving mindset, and enough availability to keep response times consistently short.

Deliverables I’ll review daily:
• Spam filtered, genuine emails tagged and archived properly
• All customer inquiries, complaints, and refund requests answered and logged
• Live-chat conversations closed or escalated per the guide

If this sounds like a good fit, let me know your experience with similar support roles and the tools you use most. I’m happy to answer any questions before we get started.