Email Support Specialist Needed

I need a reliable specialist to manage day-to-day email conversations with my customers. All messages are routed through the LiveChat inbox, so you’ll work inside that platform to view, tag and reply to incoming tickets.

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Your sole focus is answering customer queries clearly, courteously and in line with the reference guides I provide. If an issue falls outside the scope of those guides, you’ll flag it for me rather than improvising a fix. Accuracy, a warm tone and a habit of keeping succinct notes in the customer’s record are essential.

I measure success by response time, resolution rate and customer satisfaction scores already built into LiveChat’s reporting dashboard, so you’ll always know how you’re doing.

If you have previous experience handling email support from a unified inbox such as LiveChat, Zendesk or similar, let me know. I’m ready to get started as soon as I find the right fit, and I’m looking for someone who can commit to weekday coverage with the possibility of expanding to weekends later.