Email Support Specialist Needed
Budget: $250 – $750 USD
I’m rolling out “Deisen produk” as a service and want every customer message answered quickly, clearly, and courteously. I’m specifically looking for someone to handle EMAIL SUPPORT—no live-chat or phone work is required.
What I need you to do
• Monitor the shared inbox during agreed-upon hours and acknowledge every new ticket within a reasonable timeframe.
• Resolve common issues, billing questions, and general how-to inquiries using provided knowledge-base articles and brand voice guidelines.
• Flag edge-case or technical questions that require escalation; summarize the issue before passing it on.
• Keep an internal FAQ up to date so our responses stay consistent.
• Send me a short weekly report highlighting volume trends, recurring pain points, and opportunities to improve the product or documentation.
Tools & workflow
I’m currently leaning toward Gmail with filters and canned responses, but I’m flexible—if you’re more comfortable in Zendesk, Help Scout, Freshdesk, or a similar ticket system, let me know. The goal is a streamlined setup that keeps customer satisfaction high.
Ideal fit
You have previous customer support experience, write fluent, friendly English, and can empathize with users while staying concise. Familiarity with simple SaaS or service workflows is a plus.
Deliverable
Daily email support coverage plus the weekly summary report. If we work well together, there’s potential for an ongoing, expanded role.
Let me know your availability, the support tools you prefer, and a brief example of how you’d answer a typical “I can’t log in” email.
What I need you to do
• Monitor the shared inbox during agreed-upon hours and acknowledge every new ticket within a reasonable timeframe.
• Resolve common issues, billing questions, and general how-to inquiries using provided knowledge-base articles and brand voice guidelines.
• Flag edge-case or technical questions that require escalation; summarize the issue before passing it on.
• Keep an internal FAQ up to date so our responses stay consistent.
• Send me a short weekly report highlighting volume trends, recurring pain points, and opportunities to improve the product or documentation.
Tools & workflow
I’m currently leaning toward Gmail with filters and canned responses, but I’m flexible—if you’re more comfortable in Zendesk, Help Scout, Freshdesk, or a similar ticket system, let me know. The goal is a streamlined setup that keeps customer satisfaction high.
Ideal fit
You have previous customer support experience, write fluent, friendly English, and can empathize with users while staying concise. Familiarity with simple SaaS or service workflows is a plus.
Deliverable
Daily email support coverage plus the weekly summary report. If we work well together, there’s potential for an ongoing, expanded role.
Let me know your availability, the support tools you prefer, and a brief example of how you’d answer a typical “I can’t log in” email.