Email Support Specialist Needed
Budget: $10 – $30 USD
Take full ownership of our shared support inbox and craft thoughtful, fully customised replies to customers who write with product information requests or technical questions. Each response must mirror our friendly, professional tone and aim to resolve the issue in a single message wherever possible.
Log in three times per day, tag anything that needs escalation, and personally handle the rest—there are no canned templates here. If a query falls outside your expertise, leave a brief internal note so I can step in.
Deliverables:
• Inbox zero every business day, with all product-info and technical-support emails answered within 12 hours
• Escalation notes for threads requiring my input
• A concise weekly summary of recurring questions or issues
Impeccable written English, sharp attention to detail and an ability to translate technical details into clear, simple language are essential.
Log in three times per day, tag anything that needs escalation, and personally handle the rest—there are no canned templates here. If a query falls outside your expertise, leave a brief internal note so I can step in.
Deliverables:
• Inbox zero every business day, with all product-info and technical-support emails answered within 12 hours
• Escalation notes for threads requiring my input
• A concise weekly summary of recurring questions or issues
Impeccable written English, sharp attention to detail and an ability to translate technical details into clear, simple language are essential.