Email Support Representative
Budget: $250 – $750 USD
I’m looking for a reliable professional to take full ownership of my customer email inbox. Your core focus will be replying to incoming messages promptly, tracking open conversations, and making sure every customer walks away feeling heard and helped.
The day-to-day involves:
• Drafting clear, accurate responses that match each user’s question.
• Tagging, escalating, or closing tickets inside our help-desk (we use Zendesk, but if you’re comfortable with similar tools like Freshdesk or Help Scout that’s fine too).
• Flagging recurring issues so I can improve product FAQs and processes.
Hours are flexible as long as the queue is cleared at least twice daily. Excellent written English, solid attention to detail, and a professional yet warm tone are a must.
If you have experience distilling technical details or order-related information into friendly answers, mention it in your message—future channels like live chat or phone may open up, and I’d love to keep the same person on board.
Deliverable: within the first week, I expect every email to receive a first reply in under 4 business hours and an internal report of common questions observed.
I’m ready to hire as soon as I find the right fit.
The day-to-day involves:
• Drafting clear, accurate responses that match each user’s question.
• Tagging, escalating, or closing tickets inside our help-desk (we use Zendesk, but if you’re comfortable with similar tools like Freshdesk or Help Scout that’s fine too).
• Flagging recurring issues so I can improve product FAQs and processes.
Hours are flexible as long as the queue is cleared at least twice daily. Excellent written English, solid attention to detail, and a professional yet warm tone are a must.
If you have experience distilling technical details or order-related information into friendly answers, mention it in your message—future channels like live chat or phone may open up, and I’d love to keep the same person on board.
Deliverable: within the first week, I expect every email to receive a first reply in under 4 business hours and an internal report of common questions observed.
I’m ready to hire as soon as I find the right fit.