Email Support: Inquiries & Orders
Budget: ₹1,250 – ₹2,500 INR
Our customers deserve fast, accurate answers, so I’m shifting all frontline interaction to dedicated email support. Here’s what the role covers every day:
• Handling inquiries – product details, shipping questions, general assistance
• Processing orders – entering, updating, and confirming purchases
• Resolving complaints – investigating issues, proposing solutions, and following up until the customer is satisfied
Replies must be clear, friendly, and logged in a ticketing or mailbox system; if you’re comfortable with platforms such as Zendesk, Freshdesk, Outlook, or Gmail you’ll feel right at home.
The initial deliverable is a one-week run of the full email queue, capped with a brief report highlighting volumes, common pain points, and any process improvements you spot.
Acceptance criteria: at least 95 % of messages answered within the agreed SLA, no open escalations at week’s end, and a customer satisfaction rating of 4/5 or higher.
• Handling inquiries – product details, shipping questions, general assistance
• Processing orders – entering, updating, and confirming purchases
• Resolving complaints – investigating issues, proposing solutions, and following up until the customer is satisfied
Replies must be clear, friendly, and logged in a ticketing or mailbox system; if you’re comfortable with platforms such as Zendesk, Freshdesk, Outlook, or Gmail you’ll feel right at home.
The initial deliverable is a one-week run of the full email queue, capped with a brief report highlighting volumes, common pain points, and any process improvements you spot.
Acceptance criteria: at least 95 % of messages answered within the agreed SLA, no open escalations at week’s end, and a customer satisfaction rating of 4/5 or higher.