B2B Email Support Agents -- 2
Budget: $15 – $25 USD
I’m setting up a small, dedicated customer-support desk that operates exclusively through email for our B2B clients. I need one reliable agent (or a small team) who can:
• Respond to incoming tickets within our SLA, using clear, professional English.
• Troubleshoot basic product questions and gather the right details before escalating complex issues to our in-house technicians.
• Update our CRM with concise, well-structured notes so the full history is always visible.
• Spot recurring problems and flag them so we can improve documentation and processes.
You’ll be representing our brand to decision-makers at other businesses, so written tone and accuracy are critical. Familiarity with common help-desk tools such as Zendesk or Freshdesk is a plus, but if you’re comfortable in any modern ticketing platform you’ll fit in quickly.
I’ll provide onboarding materials, product FAQs, and an escalation matrix. In your proposal, tell me:
– Which ticketing or CRM systems you already know.
– Your approximate daily capacity (number of emails you can handle).
– Your typical response time window.
Looking forward to finding a partner who can keep our B2B customers delighted through prompt, thoughtful email support.
• Respond to incoming tickets within our SLA, using clear, professional English.
• Troubleshoot basic product questions and gather the right details before escalating complex issues to our in-house technicians.
• Update our CRM with concise, well-structured notes so the full history is always visible.
• Spot recurring problems and flag them so we can improve documentation and processes.
You’ll be representing our brand to decision-makers at other businesses, so written tone and accuracy are critical. Familiarity with common help-desk tools such as Zendesk or Freshdesk is a plus, but if you’re comfortable in any modern ticketing platform you’ll fit in quickly.
I’ll provide onboarding materials, product FAQs, and an escalation matrix. In your proposal, tell me:
– Which ticketing or CRM systems you already know.
– Your approximate daily capacity (number of emails you can handle).
– Your typical response time window.
Looking forward to finding a partner who can keep our B2B customers delighted through prompt, thoughtful email support.