Email, Order & Technical Support Executive

I’m looking for a dedicated executive who can step in as the first point of contact for our customers exclusively through email. Every day you’ll be answering general inquiries, guiding shoppers through the order-processing steps, and troubleshooting basic technical questions that come up after purchase.

The tone I expect is consistently professional—clear, concise, and solution-oriented—so our brand keeps the reassuring voice our clients already trust. You should be comfortable switching between conversation styles within that professional frame: calming an anxious buyer waiting for a package, explaining the next steps when an item is out of stock, or providing straightforward instructions when a user can’t access a feature.

A typical shift will involve:
• Monitoring the shared inbox during agreed hours, aiming for a first-response time of under one business hour
• Tagging or escalating any complex technical issues beyond your scope to the internal engineering queue with well-structured notes
• Updating order statuses in our dashboard so logistics and finance stay in sync
• Keeping quick internal logs of resolved tickets so we can spot recurring themes and improve our FAQ

I work with Gmail, Zendesk, and Shopify; if you’re already familiar with those tools, you’ll be productive from day one, though solid experience with any comparable help-desk and e-commerce system will translate easily.

Success is simple: accurate answers, timely responses, and a courteous professional tone in every message. If that sounds like your style, let’s talk and get you set up with access to the inbox.