Email & Message Response Assistant

My inbox has outgrown my day. I need a reliable assistant who can log in to my email accounts each day, sort new mail, and draft or send clear, well-toned replies. The focus is on two streams: customer-service inquiries that arrive through our website address and personal emails that need thoughtful, timely responses.

Here’s what the role looks like in practice:
• Check the inbox at agreed times, flag anything urgent, archive or label the rest.
• Craft concise, friendly replies that match my voice and any brand guidelines I provide.
• Keep a running summary so I can see what was handled and where I still need to step in.

Most of the workflow is in Gmail and Outlook, so quick filters, templates, and shortcuts will be your friends. If you’re familiar with tools such as Google Workspace, canned responses, and basic CRM plug-ins, that’s a plus, but the real priority is natural written English and sound judgment when choosing or escalating a reply.

Send a short note outlining your experience with customer support or personal-assistant email work, the typical volume you’ve managed, and your availability across the week. I’ll share a test thread so we can confirm tone before we start.