Email Management Virtual Assistant
Budget: $3,000 – $5,000 USD
Customer support emails pour in every day and my inbox is falling behind. Your main focus will be to take full ownership of email management, respond to customer queries in a friendly, accurate voice, and keep the inbox clean and categorized so nothing slips through the cracks.
Beyond day-to-day replies, I also run regular newsletters and promotional email campaigns. I will supply brand guidelines, past templates, and segmented lists; you’ll turn these into polished Mailchimp (or similar) broadcasts, schedule them at the right cadence, and track basic performance stats so I can see what’s working.
Daily work happens in Gmail and Slack, with campaign work in Mailchimp and simple Google Sheets reports. Strong written English, attention to tone, and the confidence to draft replies without constant hand-holding are crucial.
Deliverables (weekly):
• Inbox at “zero” by end of business every weekday
• All customer support emails answered or escalated within 24 hours
• One newsletter or campaign drafted, scheduled, and reported on
If this sounds straightforward, let’s get started—my inbox is waiting.
Beyond day-to-day replies, I also run regular newsletters and promotional email campaigns. I will supply brand guidelines, past templates, and segmented lists; you’ll turn these into polished Mailchimp (or similar) broadcasts, schedule them at the right cadence, and track basic performance stats so I can see what’s working.
Daily work happens in Gmail and Slack, with campaign work in Mailchimp and simple Google Sheets reports. Strong written English, attention to tone, and the confidence to draft replies without constant hand-holding are crucial.
Deliverables (weekly):
• Inbox at “zero” by end of business every weekday
• All customer support emails answered or escalated within 24 hours
• One newsletter or campaign drafted, scheduled, and reported on
If this sounds straightforward, let’s get started—my inbox is waiting.