Email Management & Customer Response Support
Budget: $250 – $750 USD
I’m looking for someone who can step in and own my inbox. The core of the role is managing emails—reading, sorting, and, above all, responding to emails that come in from our customers. You’ll be writing helpful, friendly replies to customer inquiries under my name, flagging anything that truly needs my voice, and keeping the inbox clean and organised at all times.
Here’s how I’ll know we’re succeeding: every customer receives a clear, courteous answer within 24 hours, important messages are highlighted for me, and clutter never piles up. I’ll share reply templates, brand guidelines, and the tone I expect, but you should already feel confident in professional written English and customer communication. Experience with Gmail (or similar platforms) and basic label-/folder-based organisation will be useful from day one.
If you’ve previously handled email management and customer inquiries and can start soon, let me know a bit about your experience and the hours you’re usually available.
Here’s how I’ll know we’re succeeding: every customer receives a clear, courteous answer within 24 hours, important messages are highlighted for me, and clutter never piles up. I’ll share reply templates, brand guidelines, and the tone I expect, but you should already feel confident in professional written English and customer communication. Experience with Gmail (or similar platforms) and basic label-/folder-based organisation will be useful from day one.
If you’ve previously handled email management and customer inquiries and can start soon, let me know a bit about your experience and the hours you’re usually available.