Email & Live-Chat Support -- 2

I need a dedicated customer-care specialist who can step in immediately and take full ownership of our email inbox and website live-chat window. Your daily focus will be to boost overall customer satisfaction by replying promptly, professionally, and in a tone that reflects our brand’s friendly attitude.

You will:
• Monitor incoming emails and chat messages throughout your shift
• Troubleshoot common questions or issues, escalating only when necessary
• Record recurring feedback so I can spot product or service gaps
• Maintain average first-response times we’ll agree on before you start

Everything has to be up and running as soon as you come on board, so please confirm your earliest start date and typical availability when you apply. Experience with modern help-desk tools such as Zendesk, Freshdesk, Intercom or similar is a big plus, but not mandatory if you learn quickly.

If you have a proven track record of leaving customers happier than you found them, I’m ready to talk.