Email & Live-Chat Support
Budget: ₹12,500 – ₹37,500 INR
I’m handing off the front-line customer conversations for my store so that every shopper gets a helpful, same-day reply. Your core task is simple: respond to incoming emails and live-chat messages that ask about product details, order status or tracking updates, and the occasional technical troubleshooting question.
All responses must be polite, brand-consistent, and fact-checked against the knowledge base I’ll provide. When information isn’t available, you’ll flag the thread for me rather than guessing.
Deliverables
• Inbox and chat cleared at least twice per business day
• Accurate answers covering product information, order progress, or basic tech support
• Any unresolved or urgent issues summarized in a daily hand-off note
I’ll supply templates, FAQs, and access to the order-management portal on day one so you can start replying right away.
All responses must be polite, brand-consistent, and fact-checked against the knowledge base I’ll provide. When information isn’t available, you’ll flag the thread for me rather than guessing.
Deliverables
• Inbox and chat cleared at least twice per business day
• Accurate answers covering product information, order progress, or basic tech support
• Any unresolved or urgent issues summarized in a daily hand-off note
I’ll supply templates, FAQs, and access to the order-management portal on day one so you can start replying right away.