Email Inquiries Support Specialist
Budget: $250 – $750 USD
I’m looking for someone who can take full ownership of our customer inbox and handle every inquiry that comes in via email. The job is straightforward but essential: read each message, understand the customer’s question, craft a clear and friendly response, and send it promptly so users feel heard and supported.
You’ll work from a shared mailbox, follow the tone and guidelines I’ll provide, and log any recurring issues so we can improve our FAQ. If a question falls outside the usual scope, you’ll tag or forward it to me so the customer still gets a complete answer without delay. Consistency, attention to detail, and strong written English are a must.
Deliverables are simple: timely, accurate email replies that resolve the customer’s inquiry and keep our response metrics on target.
You’ll work from a shared mailbox, follow the tone and guidelines I’ll provide, and log any recurring issues so we can improve our FAQ. If a question falls outside the usual scope, you’ll tag or forward it to me so the customer still gets a complete answer without delay. Consistency, attention to detail, and strong written English are a must.
Deliverables are simple: timely, accurate email replies that resolve the customer’s inquiry and keep our response metrics on target.