Email Handling and Support Specialist Needed

I’m looking for someone who can confidently step into my Zoho Mail account and keep our customer conversations running smoothly. On a typical day well over 100 messages land in the inbox, so speed and accuracy are critical. Your core focus will be customer-facing work—answering every inquiry with a friendly, brand-aligned tone—while also keeping the mailbox itself neat and campaign-ready.

Here’s what I need from you:

• Consistent, same-day replies to all incoming questions and support requests.
• Thoughtful organisation of the inbox with folders, tags, and filters so nothing slips through the cracks.
• Preparation and scheduling of promotional or update campaigns using the Zoho ecosystem, monitoring basic metrics and flagging anything that needs my attention.

You must already be comfortable inside Zoho Mail (and ideally Zoho Campaigns) because I don’t have time for a long ramp-up. If you can bring proven customer service judgment, solid written English, and a calm approach under high volume, let’s talk about getting you started right away.