Email Customer Support Virtual Assistant
Budget: $250 – $750 USD
We are selling digital products. On an average day I receive 20-30 customer emails, most of which are straightforward questions that simply need a clear, friendly answer. I’m looking for someone who can take full ownership of that inbox, reacting quickly so no message ever sits unanswered for more than a few hours.
Your entire focus will be on responding to customer inquiries via email. You won’t need to process orders or handle refunds yourself—if anything outside general Q&A comes in, you’ll just flag it for me. For everything else, I need you to draft concise replies, check for spelling and tone, and send them from the shared account.
Because the products are digital, you’ll often be pointing customers to download links, usage instructions, or simple troubleshooting steps that I will provide in a knowledge-base document. Fluency in written English, solid attention to detail, and a genuinely helpful attitude are essential.
Deliverables
• Inbox cleared a minimum of twice per day with polite, accurate replies
• Escalation of any non-routine issues to me immediately
• Brief end-of-day summary (a couple of lines in our shared doc) so I can see trends or repeated questions
Let me know your relevant experience and how soon you could start.
Your entire focus will be on responding to customer inquiries via email. You won’t need to process orders or handle refunds yourself—if anything outside general Q&A comes in, you’ll just flag it for me. For everything else, I need you to draft concise replies, check for spelling and tone, and send them from the shared account.
Because the products are digital, you’ll often be pointing customers to download links, usage instructions, or simple troubleshooting steps that I will provide in a knowledge-base document. Fluency in written English, solid attention to detail, and a genuinely helpful attitude are essential.
Deliverables
• Inbox cleared a minimum of twice per day with polite, accurate replies
• Escalation of any non-routine issues to me immediately
• Brief end-of-day summary (a couple of lines in our shared doc) so I can see trends or repeated questions
Let me know your relevant experience and how soon you could start.