Email Customer Support Representative -- 2

I need a reliable professional to take over my email support channel and keep my customers happy by answering their questions promptly and accurately. Your main focus will be responding to day-to-day inquiries that arrive in our shared inbox—anything from product details to post-purchase follow-ups.

You’ll log in to our helpdesk (currently Gmail, but we may move to Zendesk or Freshdesk) twice daily, craft clear, friendly replies in fluent English, and flag any unusual issues that need my personal attention. Turnaround time of under 24 hours for each ticket is essential, and I’ll provide brand guidelines, a knowledge base, and recent sample threads to get you up to speed quickly.

Deliverable: a consistently maintained inbox with every customer inquiry answered and closed according to priority and tone guidelines. If this sounds like a routine you can own, let’s talk and arrange a brief trial shift.