Email Customer Support Representative
Budget: $250 – $750 USD
I’m looking for someone who can take full ownership of our customer‐facing inbox and turn every email into a positive experience. The focus is strictly on general customer service—answering product questions, checking order status, arranging returns, and smoothing over any day-to-day concerns that reach us by email.
You’ll log in to our shared help desk (we currently use Help Scout, though experience with Zendesk, Freshdesk, or similar tools is perfectly fine) several times a day, draft clear, friendly replies, tag or escalate anything outside your scope, and keep response times low. A warm, confident writing style in fluent English is essential, as is the discipline to follow internal macros while still sounding human.
Workload varies, so I’m flexible on the schedule; let me know the windows you can reliably cover and we’ll map out a rhythm that keeps the queue tidy without burning you out.
Key deliverables:
• Inbox monitored throughout agreed-upon hours, with average response under 24 hours
• Accurate, empathetic answers for routine questions; timely escalation of edge-cases
• Brief weekly recap highlighting common issues, wins, and any process improvements you spot
If you love solving problems via email and know how to make customers feel heard, I’d love to hear from you.
You’ll log in to our shared help desk (we currently use Help Scout, though experience with Zendesk, Freshdesk, or similar tools is perfectly fine) several times a day, draft clear, friendly replies, tag or escalate anything outside your scope, and keep response times low. A warm, confident writing style in fluent English is essential, as is the discipline to follow internal macros while still sounding human.
Workload varies, so I’m flexible on the schedule; let me know the windows you can reliably cover and we’ll map out a rhythm that keeps the queue tidy without burning you out.
Key deliverables:
• Inbox monitored throughout agreed-upon hours, with average response under 24 hours
• Accurate, empathetic answers for routine questions; timely escalation of edge-cases
• Brief weekly recap highlighting common issues, wins, and any process improvements you spot
If you love solving problems via email and know how to make customers feel heard, I’d love to hear from you.