Email Customer Support Assistant Needed
Budget: ₹600 – ₹1,500 INR
I’m looking for a reliable virtual assistant who can take full ownership of my customer service inbox. Your core focus will be email support—responding quickly, professionally, and in the brand’s tone, then keeping the mailbox neat and easy to navigate.
Day-to-day you will:
• Reply to every customer inquiry within 24 hours, solving issues or escalating when required.
• Flag, label, and archive messages so the inbox stays organized and searchable.
We currently operate only through email (no phone or live chat yet), so deep familiarity with Gmail, Outlook, or a help-desk tool such as Zendesk or Freshdesk will help you hit the ground running. Clear written English, a calm problem-solving attitude, and consistency are the qualities I value most.
Deliverables will be reviewed weekly: a zero-backlog inbox and a response log showing resolution times. If this sounds like a workflow you can own, let’s talk and get started right away.
Day-to-day you will:
• Reply to every customer inquiry within 24 hours, solving issues or escalating when required.
• Flag, label, and archive messages so the inbox stays organized and searchable.
We currently operate only through email (no phone or live chat yet), so deep familiarity with Gmail, Outlook, or a help-desk tool such as Zendesk or Freshdesk will help you hit the ground running. Clear written English, a calm problem-solving attitude, and consistency are the qualities I value most.
Deliverables will be reviewed weekly: a zero-backlog inbox and a response log showing resolution times. If this sounds like a workflow you can own, let’s talk and get started right away.
Related categories:
Data Entry
Excel
Customer Support
Virtual Assistant
Customer Service
Time Management
Email Handling
Zendesk