Email Customer Support Assistant

I’m ready to hand over day-to-day email support so our customers always receive prompt, friendly replies. Your main responsibility will be monitoring the shared inbox, drafting clear responses that align with our tone, and flagging anything that needs my direct attention. Most messages are straightforward questions about product features or account details, but an occasional complaint or order issue may pop up; if you’re comfortable resolving those or escalating when appropriate, that’s a definite plus.

You’ll log in to our help-desk platform (we currently use Zendesk, but similar tool experience works) and keep tickets neatly organized with tags and status updates. Accuracy matters just as much as warmth, so I expect responses that are both grammatically sound and empathetic.

I anticipate a light-to-moderate volume—roughly 20–30 emails spread throughout the workday—but I’m open to discussing availability windows that work for you. Consistency is key; customers should see replies well within 24 hours, ideally sooner.

To help us get started, please tell me about:
• any prior email support roles you’ve held,
• the help-desk or CRM systems you already know,
• and the time zone or hours you can reliably cover.

If we’re both happy with the first week of collaboration, I’d love to roll this into an ongoing engagement. Looking forward to working together!